Brunel University London Connect Portal

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Introduction to Multi-Factor Authentication

Multi-Factor Authentication (MFA) or two-step verification is a technology that requires both a password (something you know) and an additional second-step of authentication (using something you have).

The second-step of authentication can be:

An App on your mobile device
A phone call
A text message

This means if your password is stolen or guessed the malicious person will not be able to access your account without access to your secondary device.

You may have already used MFA on services such as online banking.

Multi-Factor Authentication Compatibility


	Microsoft Windows	Apple Mac OS X	Apple iOS	Google Android
Office 365 Website
Outlook 2016, 2019 or 365			N/A	N/A
Outlook 2013 or 2010			N/A	N/A
Outlook Mobile	N/A	N/A
Built-In Mail App*
Skype for Business
OneDrive
Office Activation
Teams

Supports Multi-Factor Authentication

Will Not Work

*Apple iOS 11 and above or Google Android Mail or GMail App

A general rule of thumb is if you see a password box with the Brunel logo above it you are using an application that supports multi-factor authentication.

Setting Up Multi-Factor Authentication

When multi-factor authentication (MFA) is enabled on your account you will be prompted to set it up by following these steps:

Click Next
Select one of the following methods:
Mobile app (recommended)
Office phone
Authentication phone
Follow the relevant steps below

Download the Microsoft Authenticator app

The Microsoft Authenticator app can be downloaded and installed from the Apple iOS App Store or Google Play Store

Adding an account to the Microsoft Authenticator app

Apple iOS

Click the +
Specify you want to add a Work or School account
Scan the QR code on screen

Google Android or Windows Phone

Click the ...
Click Add account
Specify you want to add a Work or School account
Scan the QR code on screen

Setting Up Multi-Factor Authentication - Call Me

Select either Office Phone or Authentication Phone
Select Call Me and enter the phone number (remembering to select +44 and drop the first 0)
Answer the phone call then press the # key

Setting Up Multi-Factor Authentication - Text Me

Select Authentication Phone
Select Send me a code by text message
Enter the code you have been text

Multi-Factor Authentication - App Passwords

Microsoft has now phased out App Passwords and these can no longer be used.

We recommend moving to the Outlook App on mobile devices or Outlook 2016 / 2019 / 365 on desktop devices.

All Articles on Multi-Factor Authentication in the Knowledge Base

Updated: 08/09/21

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